The Service Delivery Hub

One place for every recurring service

Sharlic’s Service Delivery Hub pulls all your recurring software and services into a single, vendor-agnostic view. Every license, subscription, maintenance contract and bundle is stored, connected, and easy to understand, so you always know who owns what, where it runs, and what’s next.

Your system of record for recurring services.

Distributors and integrators end up asking the same questions over and over:

Which services is this customer actually running?
Where are the licenses?
Who owns renewals for this deal?
Is this still active… or are we just still paying for it?
The Service Delivery Hub is the master catalog of everything you deliver on a recurring basis. It consolidates:

All vendors
Every manufacturer and service provider you work with, in one vendor-agnostic platform.

All customers and partners
End customers, locations, sites, and the integrators or resellers serving them.

All recurring services
Licenses, subscriptions, maintenance and support contracts, and bundled services.

Sharlic also normalizes the data:
Sharlic also normalizes the data:

Aligns product names and SKUs across vendors.

Connects every service to the correct vendor, distributor, integrator, and end customer.

Tracks status, terms, and lifecycle so you can actually trust what you see.

If it renews, it belongs here.

In the Hub, you can store anything that is part of a delivery that needs recurring attention: licenses, subscriptions, maintenance contracts — you name it.

Objects we track

Objects we track

Objects we track

Licenses & keys
Licenses & keys

Product licenses, keys, activations and entitlements, with clear status and expiry dates.

Product licenses, keys, activations and entitlements, with clear status and expiry dates.

Subscriptions & plans
Subscriptions & plans

Term-based or usage-based services with their terms, pricing, and who they’re assigned to.

Term-based or usage-based services with their terms, pricing, and who they’re assigned to.

Maintenance & support contracts
Maintenance & support contracts

Ongoing agreements that need renewals, updates, and correct billing.

Ongoing agreements that need renewals, updates, and correct billing.

Service bundles
Service bundles

Combined offerings (e.g., storage + VMS + backup + support) captured as one recurring package.

Combined offerings (e.g., storage + VMS + backup + support) captured as one recurring package.

How it's connected

How it's connected

How it's connected

Customer
Customer

From a customer, see every active recurring service across all vendors.

From a customer, see every active recurring service across all vendors.

Service
Service

From a service, see who sells it, who manages it, where it runs, and when it renews.

From a service, see who sells it, who manages it, where it runs, and when it renews.

Partner
Partner

From a partner, see which recurring services they own, support, and depend on.

From a partner, see which recurring services they own, support, and depend on.

How it works - From scattered data to one Hub

How it works - From scattered data to one Hub

1

Bring your existing data
Bring your existing data

Start with the reality you have today: vendor exports, license lists, invoices, spreadsheets, even ticket data. We import and align what’s already there — no big-bang replacement of your systems.

Start with the reality you have today: vendor exports, license lists, invoices, spreadsheets, even ticket data. We import and align what’s already there — no big-bang replacement of your systems.

2

Sharlic cleans and connects it
Sharlic cleans and connects it

The Hub normalizes product naming, maps services to customers, sites and partners, and consolidates duplicates or conflicting records into one consistent source of truth.

The Hub normalizes product naming, maps services to customers, sites and partners, and consolidates duplicates or conflicting records into one consistent source of truth.

3

Your teams work from one shared view
Your teams work from one shared view

Operations, sales, finance and support all refer to the same Hub when they need to check a service, a customer, or a renewal. That shared view is what enables everything else: smarter decisions, fewer surprises, and calmer month-end.

Operations, sales, finance and support all refer to the same Hub when they need to check a service, a customer, or a renewal. That shared view is what enables everything else: smarter decisions, fewer surprises, and calmer month-end.

Already have a solid suite of back office systems? Sharlic becomes the orchestrator running in the background by connecting to your existing systems. Learn more: Integrations

Put every recurring service under one roof

Put every recurring service under one roof

If you’re tired of guessing what’s active, who owns which renewal, or where a service actually runs, the Service Delivery Hub gives you the clarity you’ve been missing. One platform. All vendors. A complete view of your recurring business.

If you’re tired of guessing what’s active, who owns which renewal, or where a service actually runs, the Service Delivery Hub gives you the clarity you’ve been missing. One platform. All vendors. A complete view of your recurring business.

If you’re tired of guessing what’s active, who owns which renewal, or where a service actually runs, the Service Delivery Hub gives you the clarity you’ve been missing. One platform. All vendors. A complete view of your recurring business.